Terms and conditions

‘IGLAM’ TERMS & CONDITIONS

The following Terms and Conditions written on this page shall manage your use of the IGLAM online shopping website. Please read them carefully as they affect your use of this Website. By using this Website, you agreed to accept all Terms and Conditions written in here. You must not use this Website if you disagree with any of these Terms and Conditions.

People under 18 years of age are not allowed to use this Website.

If you have any queries in relation to these Terms and Conditions prior to placing any order, please contact us: info@iglam.ie / (087) 9420491 / (089) 452 0723.

1. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect by email or any other available means. What constitutes a material change will be determined at our sole discretion. After the changes take effect, if you do not wish to accept the new Terms and Conditions you should not continue to use the IGLAM Website and online store. Your continued use of this Website after the changes have taken effect will be considered as acceptance of the new Terms and Conditions.

2. Use of IGLAM Website

Any and all activities that occur under your Account registered with IGLAM are your entire responsibility. You agree to notify us immediately of any unauthorised use of your account or any other security breach within our website.

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Republic of Ireland, and you submit to the non-exclusive jurisdiction of the courts located in Ireland for the resolution of any disputes.

3. Registration and use of website

To create an account, register and use the IGLAM Website you must be over
18 and ensure that the details provided by you during the registration process or at any time are correct and complete. You must inform us immediately any information that you provided during your registration has changed by updating your personal details in your account.

4. Orders and purchases

All prices of the products offered on this Website are in Euro (€) and are inclusive of Irish VAT, currently at 23%, if applicable. All orders placed on the IGLAM Website are subject to acceptance in accordance with these terms and conditions. The details of your order are not accessible online, so please print out the order confirmation details for your own record.

5. Overseas Orders

In order to place orders and purchase products from Iglam, you must be a resident of the Republic of Ireland or Northern Ireland. Currently, we do not operate in any other country or region. We can dispatch orders to Northern Ireland but not to the rest of the United Kingdom (England, Scotland and Wales).
For the convenience of our clients, we accept payments from debit/credit cards from almost any country in the world; however, your card will be charged in EURO (€) and your bank may charge you extra fees for payments in euro.
In case of refunds, we will only be able to refund the money to an Irish bank account.

6. Order Cancellations

Orders can be cancelled “no questions asked” within 24 hours after being placed and before its dispatch. To cancel an order, you must contact Iglam by email or telephone and have at hand your order confirmation reference. If the order cancellation request is submitted after said order has been dispatched, the order cancellation will be dismissed and you will be required to submit a return request and follow the order return procedure to obtain a refund.
Once an order has been successfully cancelled, we will issue a refund and you will receive your money in an Irish bank account within 3 to 5 working days depending on the bank you use.

7. Health and Safety

If any instruction manuals, health and safety information are included with the purchased products, you agree to always carefully read and follow all said instructions, terms and conditions contained therein. Any information and instructions provided on the IGLAM Website are not meant to be exact and comprehensive; therefore, if you are inexperienced in using the products or unsure of your abilities to use it correctly, you must always seek expert advice and assistance.

8. Specifications Accuracy

The description of the products you order are shown on the website for identification and selection. While we do our very best to display the colours of the products with accuracy on our Website, the actual colours you see depend on your computer or mobile device’s display and we cannot guarantee that your screen can accurately display and reflect the colour of the product on delivery. For many practical and unavoidable reasons, the actual packaging of the products may vary from what is shown on IGLAM Website.

We do not publish detailed specifications of the products or keep these completely up-to-date. All descriptions provided on our Website (colours, illustrations, photographs, etc.), including advertising, are for the sole purpose of providing an approximate description of the products.

9. Contract

The contract between you and IGLAM is established once the order you placed has been accepted by IGLAM and confirmed to you by email that the product has been dispatched. Our acceptance will be deemed complete and considered effectively communicated to you once said confirmation email has been sent. whether or not you receive it.

10. Returns, Refunds and Cancellation Policy

IGLAM reserves the right to cancel or modify any order up until it is dispatched. You have the right to return any non-perishable product you purchase on our Website within 14 days after you receive the product, if you are not satisfied with the products or if it is defective upon delivery. In either case, you should contact us within the established period and we will be happy to arrange a replacement or a refund. Please note that you must notify a defective product received within 24 hours after delivery. We will only be able to process any claim after the product has been delivered to IGLAM, and these will remain your responsibility until we receive them.

10.1 RETURNS
If after receiving the product ordered you don’t like it, don’t need it anymore, realise you ordered the incorrect product or have found another product that serves you better, YOU CAN RETURN the product and GET A REFUND.
To be eligible for a refund based on a returned product, said product must be sealed, unopened, unused, undamaged, in its original package; and the return must be requested within 14 days after the order was placed. Refunds based on returned products will be issued after the product has been delivered to IGLAM Iglame have assessed its integrity.
In order to return a product, please contact us by email or telephone and we will assist you with your query. Products should be returned by post to the following address: Unit 6, Dean Court, Dublin 8, Ireland.
Return postage charges must be covered by the customer.

10.2 REFUNDS
You are entitled to a refund if, and only if, the product/order is “damaged on arrival”. This policy only applies to damaged products i.e. the content and container, not the packaging. A product is considered damaged if it cannot be used due to malfunction of the container, it has expired, it contains pieces, parts or traces of a different product or any other condition that may render it hazardous, uncontainable or useless. Products damaged by incorrect use or storage conditions are not considered “damaged on arrival” and are not eligible for refund.
Refunds are issued only after the product has been assessed by IGLAM and deemed “damaged on arrival”. If you suspect that the product you received is damaged, please contact us immediately. Since some products deemed “damaged on arrival” could be recovered e.g. transferred to a new working container, we would ask you not to dispose them unless instructed or left with no option, as we could ask you to return it. Postage charges will be covered by IGLAM.
Refunds are only sent to an Irish bank account regardless of the payment method used for the purchase. Once a refund has been approved, the funds will reach your account within 3 to 5 working days depending on the bank you use.

11. Shipping and Postage

The products offered are subject to availability. If, for any reason beyond our reasonable control, we are unable to supply a particular product, we will inform you as soon as possible and issue a refund or credit you for the sum you had paid for the unavailable products, unless you wish to accept an equivalent product of the same price. We will not be responsible for any direct, indirect losses, costs, damages, etc. caused if the order cannot be fulfilled or it is delayed. You are required to sign on upon delivery and afterwards the products become your responsibility.

For our customers’ convenience, IGLAM offers FREE POSTAGE for all orders nationwide regardless of the quantity of products ordered. We offer free shipping for delivers within the REPUBLIC OF IRELAND ONLY; for orders in Northern Ireland, postage charges will be based on the size of the order; time of delivery and the total cost will be presented during the checkout process.

Orders are dispatched within 1 working day after their placement. Delivery time is estimated between 2 to 3 working days; however, delivers can be delayed by number of unforeseen reasons out of our control. WE ONLY POST ORDERS WITHIN IRELAND (Republic of Ireland and Northern Ireland).
If the delivery of your order is delayed more than 5 working days after dispatch, please contact IGLAM and we will do our best to solve the problem. If due to delays we reissue the order and send you the same product again, and afterwards you receive the product a second time, we would appreciate the return of one set of products and IGLAM Iglamcover the postage fee for that return.

12. Password and security

When you register to use the IGLAM Website, you are required to create a password which will grant you future access to your account on our website. You must keep this password confidential and it cannot be shared with anyone. You are responsible for all activities and orders placed on our Website that occur or are submitted through your account with the use of your password. If you know or suspect that someone else has your password or the access information to your account, you must notify us immediately by phone or email. If IGLAM has any reasons to believe that there has been a security breach or unauthorised use of the IGLAM Website, we may require you to change your password, otherwise your account we be suspended.

13. Excluded Services

The services provided on the IGLAM Website do not include the provision of the necessary equipment to access it. In order to use the IGLAM Website, you must have an Internet connection and the appropriate computer or mobile device. We are not liable for any Internet or communication costs that you may incur to access our Website or contact us.

14. Intellectual Property

IGLAM Website and all its content are copyrighted materials, protected by the Irish and international copyright laws. The compilation of content on our Website is the exclusive property of IGLAM may not be used for any purpose other than browsing, shopping and accessing the services and/or information we supply for your personal and private use. In addition, the names and logos of IGLAM as well as those of the products that appear on our Website are trademarks and copyrighted. You may not reproduce, modify, amend, copy, publish, distribute or use for commercial purposes any materials, content or text available on the IGLAM Website

15. Limitations

You are specifically restricted from using IGLAM Website for any of the following purposes:

Publishing any material in any other media.
Selling, licensing and/or commercializing any IGLAM Website content.
Showing any Website content in public.
Using this Website in any way that may damage the Website
Using this Website in any way that affects the access of users to the Website.
Engaging in any type of data mining, harvesting, extraction or similar activities in relation to the Website.
Using the Website to engage in any type of advertising or marketing.
Obtaining unauthorised access to other computer systems.
Interfering or disrupting the networks or websites linked to the IGLAM Website.

Certain areas of the IGLAM Website are restricted and cannot be accessed by you and IGLAM reserves the right to restrict access to any areas of this Website, at any time, at absolute discretion.

16. Availability of the IGLAM Web Site

It’s IGLAM Website’s purpose to provide the best
service possible; however, we cannot guarantee that the services at the IGLAM Website will meet your requirements or demands, neither can we guarantee that the services provided on the Website will be fault-free. If an error occurs in the service, you should report it to us by telephone or email, and we will do our best to solve the issue as soon as reasonably possible. Your access to the IGLAM Website may be occasionally restricted due to repairs, maintenance or implementation of new features, products and/or services.

IGLAM Website will prioritise the service restoration and will endeavour to notify you whenever possible in advance of any service disruption/

17. IGLAM’s Right to Termination, Suspension or Cancelation of the Website

We reserve the right terminate the Website with or without reasonable cause, at any time and
effective immediately if we so decide. Additionally, we, at our discretion, may suspend or terminate your account for the violation any of the Terms and Conditions here specified. You have the right to cancel your registration at any time by informing us in writing. After your account is cancelled or terminated, you must stop using the IGLAM Website.

18. Third Party Websites

The IGLAM Website may include links to third party websites
or content which are beyond our control. IGLAM Website is in no way responsible for content publish or made available on pages, websites, social media sites or any other outside the IGLAM Website.

19. Advertising

We reserve the right to advertise and promote products, services, deals, offers and any other material we deem appropriate on the IGLAM Website at any time. Advertisers and/or sponsors featured on IGLAM Website are only responsible for the compliance with the Irish and European laws and any international law applicable; however, we are not liable for their non-compliance.

20. Applicable Law

These Terms and Conditions are governed by and construed fully
in accordance with the laws of the Republic of Ireland. Any disagreement arising under or regarding these Terms and Conditions will be subject to the non-exclusive jurisdiction of the Irish Courts.

21. Contact Information

Email: info@iglam.ie
Telephones: (087) 9420491 / (089) 452 0723
Address: Unit 6, Dean Court, Dublin 8, Ireland.

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